ContraVault

Problem: Unable to install the ContraVault Add-In from Microsoft AppSource.

Check Compatibility: Ensure your version of Microsoft Word supports Add-Ins from AppSource. ContraVault requires Word 2016 or later, or a Microsoft 365 subscription.
Permissions: Ensure you have administrative rights to install Add-Ins in Word. If you’re on a company network, contact your IT administrator.
Restart Word: Close and restart Word, then try reinstalling the Add-In from AppSource.

Problem: ContraVault is not visible in the Word ribbon after installation.

Enable the Add-In: Go to File > Options > Add-Ins. Under Manage, select COM Add-ins or Office Add-ins, and click Go. Check if ContraVault is listed and ensure it is enabled.
Check Disabled Add-Ins: If ContraVault appears under disabled Add-Ins, select it and click Enable.
Restart Word: Restart Word to refresh the Add-In ribbon display.

Problem: The ContraVault Add-In is running slowly or freezing.

Close Other Applications: High memory usage by other applications may slow down the Add-In’s performance. Close unnecessary programs.
Update Word: Make sure your Microsoft Word application is up to date. Go to File > Account > Update Options and select Update Now.
Clear Cache: Clear the cache in your Word Add-In settings. This can often resolve performance lags.
Reinstall the Add-In: Uninstall and reinstall the ContraVault Add-In from AppSource.

Problem: Specific features, like Clause Modification or AI Compliance Checks, are not working.

Check Your Plan: Ensure you’re subscribed to a plan that supports the feature you’re trying to access. Contact ContraVault support if you need help with upgrading your subscription.
Verify Internet Connection: Ensure you have a stable internet connection, as some features require cloud connectivity to work correctly.
Clear Cookies/Cache: Go to your browser settings and clear the cookies and cache used for Office Add-Ins.
Contact Support: If the issue persists, contact ContraVault support for further assistance.

Problem: Concerns about data being accessed by the Add-In.

Review Permissions: ContraVault only accesses the data in your active document. No additional data is collected without user consent.
Data Processing Security: All data processed by the Add-In is handled securely, in compliance with GDPR and other applicable regulations. For more details, refer to our Privacy Policy.
Contact Support: If you have further concerns, reach out to our privacy team or support.

Problem: Receiving error messages or the Add-In crashes unexpectedly.

Take Note of the Error Message: If an error message appears, take a screenshot or note the error code/message and contact ContraVault support.
Restart Word: Close all Word windows and restart the application.
Reinstall the Add-In: Uninstall the Add-In and reinstall it from Microsoft AppSource.
Run Office Repair: Go to Control Panel > Programs and Features > Microsoft Office > Change > Quick Repair. This can fix corrupted Office files affecting Add-In functionality.

Problem: ContraVault fails to load when opening Word.

Internet Connectivity: Check that you have a stable internet connection. Some features may require connectivity to load properly.
Check Firewall Settings: Ensure that your network/firewall settings allow access to ContraVault’s services. Contact your IT department if needed.
Clear Office Cache: In File > Options > Trust Center > Trust Center Settings, try clearing the Add-In cache.
Reinstall the Add-In: Uninstall and reinstall ContraVault from Microsoft AppSource.

If you encounter an issue not listed here or require additional help, please contact our support team:

Troubleshooting Guide